Commercial building maintenance services in London

Planned and reactive maintenance for London offices, retail, hotels and mixed-use estates - HVAC, electrical, water hygiene, fire safety and building fabric on one PPM contract, run from our Aldgate office.

Get a London maintenance quoteCall 01420 566822
01420 566822

Rossair is a UK commercial building maintenance contractor that looks after offices, retail, hotels and mixed-use estates across Greater London from its London office in Aldgate. One PPM contract, built on SFG20, covers HVAC, electrical (EICR), water hygiene (LRA), fire safety, BMS and building fabric, with a named account manager, a 24-hour job report after every reactive visit and a 4-hour emergency response for contract clients. Rossair has been in the trade since 1973.

1973
In trade since (52+ years)
4-hour
Emergency response under contract
24/7
Cover for contract clients, 365 days
Aldgate
London office (E1 1EW)

What does commercial building maintenance cover?

Commercial building maintenance covers the systems that keep a building safe, legal and usable: heating, ventilation and air conditioning, electrics, water, fire safety and the fabric of the building itself. Rossair puts all of it on one schedule:

  • HVAC and air conditioning - Planned servicing, F-Gas leak checks and reactive repair on heating, ventilation and AC plant.
  • Electrical - Inspection and testing (EICR), fault finding and remedial work.
  • Plumbing and water hygiene - Legionella Risk Assessment (LRA), water hygiene monitoring and plumbing repairs.
  • Fire safety - Fire safety inspections and compliance checks under the Fire Safety Order 2005.
  • Building fabric - Roofing, flooring and structural repairs.
  • BMS, lifts and security - BMS controls, lifts and security systems brought into the same schedule.
  • Compliance documentation - Statutory records held in one compliance pack for the building.

For HVAC-only contracts see commercial HVAC maintenance and air conditioning system maintenance.

What is commercial property maintenance?

Commercial property maintenance is the same work applied across an estate - keeping every building a landlord or occupier holds compliant and in working order. Neglected plant and fabric lead to breakdowns, safety risks, failed inspections and a loss of asset value; planned upkeep catches minor faults before they turn into emergency repairs and disruption to the business.

Rossair runs commercial property maintenance for single London buildings and for multi-site portfolios, with London sites sharing one agreement, one account manager and one compliance pack with sites elsewhere in the UK. Out-of-hours and overnight work is normal for London - occupied floors, restricted loading and building management rules often mean it has to happen outside the working day.

How do building maintenance contracts work?

A building maintenance contract combines planned work and reactive cover for an agreed annual price:

  1. Site survey and asset list - we survey the building and record the plant and systems to be maintained.
  2. SFG20 schedule - each asset gets its maintenance tasks and frequencies from SFG20, with statutory checks (EICR, LRA, F-Gas, fire safety) built in. See planned preventative maintenance (PPM).
  3. Priced from the schedule - the contract price is built bottom-up from the task schedule against your asset list, not a flat per-square-metre rate.
  4. Reactive cover - contract clients get 24/7 cover and a 4-hour response for genuine emergencies. See commercial HVAC repair for breakdowns.
  5. Reporting - a 24-hour job report after every reactive visit and a named account manager for the contract.

Not on a contract yet? New and one-off enquiries get a callback within one working day.

What should you look for in a building maintenance company?

Look for a contractor that uses its own engineers, works to SFG20, includes the statutory work and commits to a response time in writing. The checks we suggest:

  • Engineers on the payroll - Ask who turns up. Rossair sends its own engineers - there is no call-centre layer between you and the team.
  • A published schedule - Maintenance should run to a recognised standard. Rossair builds every PPM schedule on SFG20.
  • Statutory work included - EICR, LRA, F-Gas and fire safety checks should sit in the contract, not be quoted separately each time.
  • A contracted response time - Rossair commits to a 4-hour emergency response for contract clients, with 24/7 cover.
  • Reporting after every visit - A 24-hour job report after every reactive visit, so you know what was found and fixed.
  • One point of contact - A named account manager who knows your building and your asset list.
  • Track record - Rossair has been in the trade since 1973 and is a Daikin, Mitsubishi Electric and Samsung approved supplier.

Which areas of London do you cover?

Rossair covers all of Greater London out to the M25 from the Aldgate office, including the City of London, West End, Canary Wharf, Southwark, Camden, Islington, Hammersmith and Croydon. Engineers also travel from the Basingstoke head office for larger or multi-site jobs.

For the full range of services in the capital see building services in London. Sites in Hampshire are covered by building maintenance in Hampshire, and the wider service is set out on building maintenance services.

Quick facts

London building maintenance - the facts

Rossair’s London office, coverage and compliance scope at a glance.

Service
Commercial building maintenance - London
London office
Runway East, The Hickman Building, London E1 1EW (Aldgate)
Head office
Basingstoke, Hampshire
Coverage
All of Greater London + M25
Statutory frameworks
SFG20, LRA, F-Gas, EICR, Fire Safety Order
Reactive response
4-hour emergency under contract
Out-of-hours work
Standard - central London access often requires overnight
Named London clients
Crowne Plaza Albert Embankment, Bauer Media UK
Services covered
HVAC, electrical, plumbing, fire safety, building fabric, water hygiene, BMS
Emergency cover
24/7 for contract clients
New enquiries
Callback within one working day
In trade since
1973 (52+ years)
Accreditations
Daikin, Mitsubishi Electric and Samsung approved
Telephone
01420 566822
After every reactive visit
24-hour job report
Frequently asked

Commercial building maintenance in London - common questions

What does commercial building maintenance in London cover?
Commercial building maintenance covers HVAC servicing, electrical inspection and testing (EICR), plumbing and water hygiene (Legionella Risk Assessment (LRA)), fire safety inspections, building fabric (roof, flooring, structural), security systems, lifts, BMS controls and statutory compliance documentation. Rossair offers all of these under a single PPM contract with a named account manager.
What is the difference between building maintenance and commercial property maintenance?
In practice the terms mean the same work. Building maintenance is the upkeep of one building’s systems and fabric; commercial property maintenance usually describes the same service across a landlord’s or occupier’s estate - offices, retail, industrial and mixed-use sites. Rossair runs both under one PPM contract, with a single SFG20 schedule and compliance pack across every site.
Is building maintenance required by law for London commercial properties?
Several elements are legally required for London commercial properties: electrical installation testing (EICR every 5 years), gas appliance inspections (annual), Legionella Risk Assessment (LRA) risk management (ongoing), fire risk assessment (regulated under the Fire Safety Order 2005), air conditioning inspections for systems above 12 kW. Failure to maintain compliance carries fines and enforcement risk. Rossair’s PPM contracts roll the statutory work into the schedule.
How quickly can Rossair respond to a London building maintenance emergency?
For maintenance contract clients, Rossair commits to a 4-hour reactive response for genuine emergencies in London, 24/7. The on-call engineer is dispatched from the London (Aldgate) office or from regional cover, depending on availability. Standard reactive (non-emergency) calls are scheduled within 1-2 working days. A 24-hour job report follows every visit. New or one-off enquiries get a callback within one working day.
Does Rossair have a London office?
Yes. Rossair’s London office is at Runway East, The Hickman Building, London E1 1EW (Aldgate). The London office handles enquiries, helpdesk coordination and engineer dispatch for the M25 area. Out-of-hours and overnight work for London clients is a normal part of the service - we work around the constraints of operating in central London.
Which areas of London does Rossair cover?
Rossair covers all of Greater London out to the M25 - including the City of London, West End, Canary Wharf, Southwark, Camden, Islington, Hammersmith and Croydon. Current London clients include hospitality (Crowne Plaza Albert Embankment), media (Bauer Media UK), and retail (multiple central London fit-outs). The London office is the dispatch hub but engineers also travel from Hampshire for larger or multi-site jobs.
What is the cost of commercial building maintenance in London?
London commercial building maintenance contracts vary substantially with asset count and complexity. A small single-site office might run £8,000-£15,000 per year; a multi-site portfolio with 50+ AC units, lifts and BMS could run £80,000-£200,000+. Pricing is built bottom-up from the SFG20 task schedule against your asset list - not a flat per-square-metre rate. Rossair scopes a proposal after an initial site survey.
Do you provide commercial property maintenance across London?
Yes. Rossair provides commercial property maintenance across Greater London and the M25 - offices, retail, industrial and mixed-use estates - from its Aldgate office. One PPM contract covers HVAC, electrical (EICR), plumbing and water hygiene (LRA), fire safety, BMS and building fabric, with a named account manager and a 24-hour job report after every reactive visit.
Can London sites go on the same contract as our other UK sites?
Yes. Rossair runs multi-site contracts under one agreement - one account manager, consolidated SFG20 schedules and a single compliance pack - with engineers dispatched from London, the Basingstoke HQ and Manchester.

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